Please contact us if you are having trouble paying your water bill, as we may be able to help.
If you have an overdue bill, we can help you set up payment by installments that are within your budget.
For more details of how we can help, and how we follow up and collect payments, see section 4 of our Debt management code of practice
Water Utility Consumer Assistance Trust
The Water Utility Consumer Assistance Trust provides financial support to our residential customers who are struggling to manage their water and wastewater costs. Visit their website for information about:
- How the trust can help
- Who is eligible to be considered for help
- How to apply
Social agency help
Work and Income NZ
You may be entitled to assistance from Work and Income. Contact them on 0800 559 009.
Help with your budget
You can get free advice on budgeting from the National Building Financial Capability Charitable Trust.
Other help agencies
Citizens Advice Bureau
Auckland Council property rates rebate
The council’s rates rebate scheme helps people whose rates are high in relation to their income. To learn more, see the Auckland Council website. You do not need to contact us.