I'm a Resident

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Help and support

Let us point you in the right direction for some common tasks.

Explore FAQs

Life moments

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Purchasing or selling a house

As a residential homeowner buying or selling a property, here's what you need to know about managing your Watercare account.

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Help for tenants and renters

If you rent in Auckland, get some guidance on common questions and situations.

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Connect a residential property

If you’ve just built or renovated, read about getting connected to our network.

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Priority assistance

If you live with sight or hearing impairment, a medical condition or disability, you might find these solutions helpful.

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Financial hardship

If money's tight and water bills are a worry, see how we could help ease the burden.

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Loss of a loved one

If you need guidance on managing a water account when a loved one has passed away, we’re here to help.