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Pay a bill

Whether you want to pay once or set up a recurring payment, you’ll find every option available below.

Manage your payments through MyAccount

In MyAccount, you have the flexibility to make one-off or recurring payments using direct debit or credit card. Learn more about MyAccount for residents, businesses and landlords, or get started below.

Other ways to pay your bill

Automatic direct debit or credit card
Automatic bank payments
Watercare App
In person

Need billing help?

If you have questions or need payment support, call (09) 442 2222 and press 2 or click below for other ways to reach us. Please have your water account number and credit or debit card handy.


How often do I get a bill?
When is payment due?
Is there a late payment fee?
Can I pay part of my bill online rather than the full amount?
I'm struggling to pay my bill

Related pages

Financial hardship

If you or a loved one is facing difficulty and finding it hard to pay the bills, support might be available to you.

Higher bill than usual?

Common causes for a high bill and what you can do to rule out possible causes.

Save water at home

Tips to save water (and reduce your water bill) around the house.