If water is leaking before it enters your water meter (towards the road) it will not cause a high bill.
If the leak is within the meter box, it may cause a high bill. Our crews will do repairs and we may consider adjusting your account. If you believe this applies to you, phone (09) 442 2222, press 2.
If the leak is outside the meter box (towards your property) or within your private pipes or fittings, you will need to get a plumber to fix it. When it is fixed, you can apply for a leak allowance to help with the cost (conditions apply).
If you don’t have funds readily available to pay for leak repairs, you may seek help from Work and Income or the Salvation Army. Here's the contact details for those organisations:
Work and Income
Click here to view the web page or phone 0800 559 009
Click here to view the web page or phone 0800 854 009