Authorising tenants

It means that a landlord/property manager allows a tenant to deal directly with us about the water account.

If you are a tenant and your landlord or agent has not given you authority, we cannot discuss an account with you.

An authorised tenant can:

• receive the water bill
• ask us about bills, charges and payments
• register with MyAccount and manage the water account online.

Here’s what you need to do:
1. Agree with your tenant that they can talk to us about the account.
2. Contact us by using this form. You will need to state that you want to authorise your tenant. To do that, we will need the following:

• The tenant’s name
• Their mobile phone number
• Their email address. We will then adjust the details on the account.

3. Tell the tenant they are now set up as an authorised tenant.

You need to:

• Provide the tenant’s details as above.
• Send us a copy of the agreement or contract signed by the property owner, allowing you to act on their behalf.

How your agreement affects your dealings with us

No, this does not happen automatically. However, the owner of the property or authorised property manager can request that the tenant receives a copy of the bill.

Yes, the landlord will still receive copies of the water bill as they are responsible for ensuring it is paid.

Authorised tenants are not able to:

• change the mailing or email address or name on the water account
• request a special or final meter reading
• ask for an account history dating before the current tenancy
• authorise any other person or party to access the account
• ask us specific information about the landlord.