Request a refund

It’s a good idea to check whether your next bill is due within 14 days, and has a debit balance.  You may want to leave the money in your account, to reduce the amount to pay.

How to request a refund:

There are three ways you can request a refund:

1. Click here to complete our online form

2. Use MyAccount

  • Log in and click ‘Accounts’ in the top bar. Look for the ‘Account balance’ column. If your account is in credit for $20 or more, the link will show for ‘Request a refund’.

​3. Phone us on (09) 442 2222, press 2.

Who can request a refund?
How is the refund paid?
Can the refund go into a different account?
Is there a charge?
How soon will I receive payment?
My account is in credit but it is closed. Can I request a refund?