Our development portal is up and running
The portal makes it easy to apply for and track new connections, asset creation and works over applications. Once you’ve set up your account you can access the dashboard for progress updates or to apply for a new connection.
Apply for a commercial connection
This section is for customers who want to connect a non-residential property. It also applies to multiple residential units (e.g apartment buildings) and mixed-use developments.
You can apply for the following connection services:
* Examples of where additional meters may be required: an apartment building with retail shops below, a shopping centre, a business centre with several offices.
The buttons below take you to our development portal where you can apply for a commercial connection or view your dashboard.
When does billing start?
Water and wastewater: We start charging from the time we install the meter. This includes the monthly fixed charge as well as any consumption.
Water only: We start charging from the time we install the meter. This includes the monthly fixed charge as well as any consumption.
Wastewater only: We start charging from the date we approve your application. This includes the monthly fixed charge as well as any consumption.
Helpful tip: If your projected build finish date is a while away, you may want to consider installing the asset closer to your finish date, that way you will delay monthly charges.
Got a question?
Phone us on (09) 442 2222, press 4. Or email [email protected]
Prepare your information
To avoid delays, please ensure you have everything you need before you apply.
What else do I need to provide?
In addition to providing the above information, please check the requirements below for the service you want.
What is the time frame for installing a connection?
You can expect an invoice within 10 days of when we receive your application. We aim to deliver the service you have requested within 15 working days of receiving payment.