It’s a good idea to seek advice from a drainlayer, architect, engineer or other qualified person. They will know the requirements and standards you must comply with.   

Note: Auckland Council may consult us if you are applying for building consent. 

To learn about building consents, go to Auckland Council’s website

Check the GIS map to confirm that water or wastewater services exist at your site. The map shows public water pipes (blue lines) and wastewater pipes (red lines). Our networks are not available in Helensville or on Waiheke Island. 

If you need an extra water meter for a minor unit, please provide the same information as for a new meter (water connection). 

If you require multiple meters, for each meter you can complete a supplementary meter form. You don’t have to repeat your details by filling in the original form each time.

Please have this ready when you apply: 

• Property address: The legal address that complies with Auckland Council numbering. 

• Lot and DP numbers, and Certificate of Title (CT), if property has a separate title. Find your CT on Auckland Council’s website. Enter your address, then select the Property Information tab. 

• Property owner’s details. 

• Onsite contact person, e.g. plumber or builder. 

• Your industry type. Find this on your water bill under ‘Summary’. Learn more: Industry wastewater percentage

• Auckland Council building consent and resource consent numbers, if available. For information, see Auckland Council. 

• Whether the floor area is less than 65 sqm. If an apartment/unit is less than 65 sqm the infrastructure growth charge (IGC) is reduced to two-thirds of the general rate. Learn more: IGCs

• Whether development contributions* for water or wastewater for the property have been paid to Auckland Council or the previous local authority.  

• Any conditions that may affect the job, e.g. power cables, trees, roading restrictions. 

* Until 2010, customers connecting to utility services may have paid a contribution to Auckland Council or other local body. Since then, customers have paid an infrastructure growth charge to Watercare.  

To connect water and wastewater, please provide the following information: 

• Water meter diameter (mm)

• Elevations and floor plans of the new development

• Drainage plan or site plan stamped ‘approved’ by Auckland Council showing the existing or proposed water meter location, and public/private drainage

• Estimated daily water demand (litres)

• Estimated peak flow (litres/sec)

• Daily water demand calculations 

• Estimated increase in average daily water use (litres/day)

• Number of any residential units 

• If there are water tanks, the type of water they will capture and what they will be used for 

• For meters 40 mm or more, a breakdown of the sanitary fittings on site (e.g. number of toilets, sinks, dishwashers, hose taps)

• Estimated average daily wastewater discharge, if known (litres/day)

• Wastewater connection diameter (mm)

• Your wastewater pricing plan

(Note: If you require multiple meters, for each meter you can complete a supplementary meter form. You don’t have to repeat your details by filling in the original form each time.) 

For a new or additional meter please provide the following information:  

• Water meter diameter (mm)

• Elevations and floor plans of the new development 

• Drainage plan or site plan stamped ‘approved’ by Auckland Council showing the existing or proposed water meter location, and backflow prevention devices. Sample site plan

• Estimated daily water demand (litres) 

• Estimated peak flow (litres/sec)

• Daily water demand calculations 

• Estimated increase in average daily water use (litres/day) 

• The number of any residential units

• If there are water tanks, the type of water they will capture and what they will be used for

• For meters 40 mm or more, a breakdown of the sanitary fittings on site (e.g. number of toilets, sinks, dishwashers, hose taps)

For this service please provide the following information: 

• A stamped, approved drainage plan from Auckland Council showing all existing and proposed public and private drainage. Sample drainage plan 

• Estimated average daily wastewater discharge, if known (litres/day)

• Wastewater connection diameter (mm)

• Your wastewater pricing plan

This situation applies when you connect into the private drain that is already on a property.  

For this service we require the following information: 

• Stamped, approved drainage plan plan from Auckland Council showing the existing wastewater connection. Sample drainage plan

For all services, click here to apply online or you can download the commercial services application form. 

What happens next? 

When we receive your application, we will either  

• send you an application number OR  

• request more information for our technical assessment

Wastewater: We will review your plans to connect your private drain to the wastewater network. In some cases we may redirect you to Auckland Council for building consent or engineering approval.

When the technical assessment is complete, we will send you a quote for the full cost of your connection. Once you accept this, we will invoice you for all charges.  

View our connection charges 

Once we receive your payment in full we can install the water meter and/or email the approved plans for a wastewater connection. After payment is received we will send you an approval letter. Payment can be made online through the development dashboard.

Our contractors will supply a water meter and connect it to the public network. Please note they will not do any private plumbing on your side of the water meter.  

If the job is straightforward, we will send you a letter confirming that you can engage a licensed drainlayer to connect the wastewater stub. The drainlayer must follow the steps set out in Connecting wastewater pipes 

If the job is complex, we will notify you that our contractors will do the work. Learn more: Complex wastewater connections 

If your property requires a boundary kit* we will install this around the same time.  

* A box with a red lid that houses the connection point between a private drain and the public wastewater network. When Kumeu-Huapai and Riverhead residents connect their property to our wastewater network, they must install a pressure wastewater collection unit. The boundary kit is installed between the unit and our wastewater pipe.