Do you think you have a leak?
If you've ruled out steps 1-3, you may have a water leak on your property. Responsibility for fixing a leak depends on whether the leak is in our pipes or yours. The exact location where responsibility passes from us to you is known as the point of supply. Learn more and view diagrams
If the leak is on your side of the point of supply, it is probably a fault within your own supply pipe. You will need to get the leak fixed – we prefer that you use a registered plumber. This ensures a quality job is done, to keep your plumbing in good condition. If you’re a tenant, contact your landlord.
To ensure you're hiring a registered plumber and not a cowboy, click here for some helpful tips and scroll down to checklist for hiring a tradesperson.
If you don’t have funds readily available to pay for leak repairs, you may seek help from Work and Income or the Salvation Army. Here's the contact details for those organisations:
Work and Income
Click here to view the web page or phone 0800 559 009
Click here to view the web page or phone 0800 854 009
If there is a leak on our side of the point of supply, for example on the road or footpath, we will repair it as quickly as possible and restore water supplies.
To report leaks on public property, please click here to visit our report a fault page.
For more information and advice, click here to check out our latest Tapped In newsletter.