Repairing leaks is important. We offer leak allowances to encourage everyone to fix leaks as soon as they can – ideally within a week or two.
A leak allowance (also known as a rebate) is a partial credit that we may make at our discretion. The credit goes to your account after you have fixed a leak, and it will show on your next bill.
Before you apply for an allowance, please make sure you understand the terms and conditions.
Here’s how to apply for an allowance:
1. Fix the leak
You can also apply using MyAccount. Just log in to your account and select ‘Apply for leak allowance’ in the top bar.