Water is precious, so repairing leaks is important – both in our network and in your private plumbing. We offer a leak allowance – a partial credit to your account – to encourage everyone to fix leaks as soon as possible and minimise water loss. Scroll for details on how to apply.
Have you ruled out other possible reasons for your high bill?
A higher than usual bill could be the result of a number of things, but the best place to start is by looking at your latest bill. We recommend you consider the following three scenarios before checking for a leak and applying for a leak allowance.
Before you apply for a leak allowance
You will be eligible for a leak allowance if:
- You have fixed a leak within three months of receiving a letter from us alerting you to a higher-than-normal bill
- OR you fixed a leak before receiving a letter about a higher-than-normal bill.
A plumber’s invoice may be required for leak repair work. We understand that sometimes you may be able to fix your leak yourself, without engaging a plumber. If this is the case, please tell us when you fill out the application form. However, sometimes small breaks are a sign of a bigger problem so we do recommend engaging a plumber. Click here to visit the Plumbers, Gasfitters and Drainlayers Board public register.
In some cases, a leak allowance application may be declined.
Reasons for this could include:
- We believe the high-water use was likely caused by pool-filling, topping up a water tank, an irrigation system or exterior cleaning.
- The leak was not fixed within three months of receiving a letter or email from us alerting you to a higher-than-normal bill.
- The application was received more than three months after the repair was made.
- Multiple leak allowance applications have been made for the same property within the past two years.
Please refer to the questions and answers below for more information, and make sure you have read and understand the terms and conditions
Please note: Applications will not be accepted for filling pools, spas or water tank top-ups, or for operating irrigation systems, garden watering or water blasting.
Here’s how to apply for an allowance:
1. Fix the leak
- Have your plumber's invoice available
- Click here to apply via our online form
- You can also apply using MyAccount. Just log in to your account and select ‘Apply for leak allowance’ in the top bar.
General information about leaks