Apply for a leak allowance

Repairing leaks is important. We offer leak allowances to encourage everyone to fix leaks as soon as they can – ideally within a week or two.

A leak allowance (also known as a rebate) is a partial credit that we may make at our discretion. The credit goes to your account after you have fixed a leak, and it will show on your next bill.

Before you apply for an allowance, please make sure you understand the terms and conditions.

Here’s how to apply for an allowance:

1. Fix the leak

2. Apply

Go online

You can also apply using MyAccount. Just log in to your account and select ‘Apply for leak allowance’ in the top bar.

How can I confirm that I have a leak?
Who pays to repair a leak?
How soon should I apply for the allowance?
What does the allowance cover?
How is the allowance calculated?
When will the allowance take effect?
I've fixed a leak. Why is my latest bill still high?
Can I get a refund if my account goes into credit due to a leak allowance?
I am a business customer. Can I apply for the allowance?
Can I get an allowance for another leak?
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