Repairing leaks is important, so we offer leak allowances to encourage everyone to fix leaks as soon as they can – ideally within a week or two. A leak allowance is a partial credit that we may make at our discretion. The credit goes to your account after you have fixed a leak, and it will show on your next bill.
Have you ruled out other possible reasons for your high bill?
A higher than usual bill could be the result of a number of things, but the best place to start is by looking at your latest bill. We recommend you consider the following three scenarios before checking for a leak and applying for a leak allowance.
Before you apply for a leak allowance
Please refer to the questions and answers below for more information, and make sure you have read and understand the terms and conditions
Please note: Applications will not be accepted for filling pools, spas or water tank top-ups, or for operating irrigation systems, garden watering or water blasting.
Here’s how to apply for an allowance:
1. Fix the leak
- Have your plumber's invoice available
- Click here to apply via our online form
- You can also apply using MyAccount. Just log in to your account and select ‘Apply for leak allowance’ in the top bar.
General information about leaks