Welcome to our building, developing and new connections section
Before you progress any further you'll need to decide if you're a first time user or whether you're familiar with our processes. There are different steps to follow depending on your situation.
COVID-19 lockdown
During this time, we’ll be focusing on critical water and wastewater operations. This means non-urgent and non-essential services will be postponed. If you have a scheduled installation and believe it is essential work, please contact 09 442 2222 (select option 4, then option 2) so we can determine if the connection can progress. We will assess it based on the information you provide. If the work is deemed essential, the usual process will apply and payment will be required. Then we will begin the physical work to install your meter.
For all works deemed non-essential, the standard process will apply when physical works resume.
Any questions?
Please email connections@water.co.nz or call 09 442 2222 (option 4).
First time users
If this is your first time here, the below nine tiles offer you a number of options to choose from. It's important you select the option that best suits the work you are wanting to carry out. This will ensure you fully understand the process and have all the required documentation on hand before you apply.
Familiar with the application process
If you've been through the application process before and have all the required information on hand, then you can click the 'apply' button and go through to our portal. The portal is where your application is processed. Once you’ve set up your portal account, you can track the progress of your application through the dashboard.
