Step 2: Is this a catch-up bill?
If you have had a number of estimated bills in a row and this is your first actual read in some time, that could explain why your bill is higher than usual. On your invoice, estimated meter reads are shown on the 'billed usage history' graph with an E, whereas actual reads are indicated with an A. You should expect a pattern of one estimate followed by one actual read.
If you have a smart meter, your monthly bills are based on your property’s actual water use. You can view your household data in half-hourly, daily and monthly bites via our app
. Download it for free on the App Store or Google Play. If you have signed up for MyAccount, you can use the same login details. For more on the app, click here.
If this does not appear to be a catchup bill, proceed to Step 3.