Download our free Watercare app before Thursday 30 November for a chance to
win one of three $500 gift cards! Head straight to the App Store or Google Play and get downloading!
Click here to read the terms and conditions
Our app provides a self-service tool that lets you track your water use, view billing data and more. Whether you've got a mechanical meter or one of our smart meters, you can reap the benefits.
- Registered for MyAccount? You can use the same login details
- Not registered for MyAccount? You will need your current bill
- Renting the property? Ask your landlord for permission to access the data in the app
Pay using MyAccount
Log in and go to ‘Pay a bill’. Then choose your payment method.
Log in Register
Set up a recurring payment
With this payment method, we'll take the amount you owe from your credit card account on the due date. We accept Visa, Mastercard, American Express and Diners Club. You must be logged into MyAccount to set up or edit your recurring payments. Once you are in MyAccount, here is the step-by-step process:
Set up a recurring payment
- Click ‘Pay a bill’ in the top bar. Select ‘Recurring credit or debit card’. Then select the water account you wish to set up for a recurring payment, and follow the steps.
- Or click ‘Accounts’ in the top bar. Find the account and click ‘More detail’ at left. Look across the row for ‘Recurring credit card’. Click ‘Set up now’ and follow the steps.
Update details
- Click ‘Accounts’ in the top bar. Find the account and click ‘More detail’ at left. Look across the row for ‘Recurring credit card’ at right. Click ‘Edit details’ and follow the steps.
Cancel a recurring credit card
Please contact your bank.
Recurring credit card terms and conditions
Log in Register
Credit or debit card payments
Pay your bill online, 24 hours a day. We accept Visa, Mastercard and American Express. (For debit cards, check that the issuer of the card allows payments.) All charges are in NZD.
One-off payments from a credit or debit card will incur a surcharge of up to 3% depending on your card type. This fee covers administration and charges incurred by Watercare to accept card payments. At the payment confirmation page, the actual fee will be calculated and disclosed when your card details are entered. You will then be provided an option to complete or cancel your payment. If you proceed, a separate transaction will appear on your credit or debit account with the narration “Watercare Surcharge”. Alternatively, we have other payment options below that do not incur a fee.
Pay now
Direct debit
This is the easiest way to pay your bill. We simply withdraw the amount owing on the due date.
To set it up:
-
Use MyAccount and select 'Pay a bill/Direct debit':
Log in Register
-
Call us on (09) 442 2222, press 2, and we will arrange it for you.
- Click here to complete our online direct debit form.
Digital payments
We understand our diverse customer base and have introduced new digital channels to make it easy one-off payments using WeChat, Alipay, UnionPay, Apple Pay and Google Pay for enabled devices. We do not support recurring digital payments.
Account2Account
Make a direct transfer from your bank account, via your internet banking facility. You will need your internet banking details.
Pay now
Internet banking
To pay the full amount owing on your bill, call your bank or log in to its website, 2 business days before the due date. We are set up as a pre-loaded payee at all major banks. It will show as an option, e.g. under Pay a bill/Search for a biller. If your bank does not have Watercare set up as a payee, you will need to give your bank these details about our bank account:
- Bank account name: Watercare Services Limited
- Bank: BNZ
- Branch: 330 Broadway, Newmarket, Auckland, 1023, New Zealand
- Account number: 02-0192-0115055-002
- Swift code: BKNZ NZ22
- BSB number / Routing code / Iban number: 02-0192
- Our reference number: Use the account number on your bill as our reference.
Pay by phone
Our line is open from 7.30am to 6pm. Call (09) 442 2222, press 2. Please have your water account number and credit or debit card handy.
Pay in person
You can pay in cash or by credit card or EFTPOS.
- You will need to take the payment slip from your bill with you.
You can pay at any PostShop or BNZ branch, or at
Watercare reception.
Pay with cash
- We prefer not to handle cash payments above $500.
- We prefer you to deposit money in our bank account at your local bank. You only need to provide us with proof of your deposit.
Automatic payment
You can arrange with your bank to pay a fixed amount each week, fortnight or month into our bank account. You can also do this online via the bank’s website. If there is still an amount owing when you receive your bill, you can adjust your next payment to cover this by the time the bill is due.
To set up an automatic payment, you will need to give your bank these details about our bank account:
- Bank account name: Watercare Services Limited
- Bank: BNZ
- Branch: 330 Broadway, Newmarket, Auckland, 1023, New Zealand
- Swift code: BKNZ NZ22
- BSB number/Routing code/Iban number: 02-0192
- Account number: 02-0192-0115055-002
- Our reference number: Use the account number on your bill as our reference
If you have any questions, call us on (09) 442 2222, press 2 and hold for an advisor.
Receive your bills via Xero
If you are a Xero customer, you can receive your Watercare bills directly to your Xero account. Connect to Xero
We send text messages to customers from the numbers 8330 and 2153. You may receive reminders for missed payments, general information or alerts from us on these numbers. We also use the phone number 0800 333 020 to deliver automated voice messages.
Watercare is PCIDSS compliant and does not hold or store credit or debit card information. Transactions are processed through secure Direct Payment Solutions hosted by Windcave (formerly Payment Express).
Learn about your payment options