Pay a bill

Pay using MyAccount

Log in and go to ‘Pay a bill’. Then choose your payment method.

Log in     Register

Pay online now

The maximum amount allowed per transaction is $1000 when paying by recurring credit card or direct debit. If your invoices are typically higher, please contact us at info@water.co.nz to increase your account limit.

Credit or debit card:

Pay your bill online, 24 hours a day. We accept Visa, Mastercard, American Express and Diners Club. (For debit cards, check that the issuer of the card allows payments.) All charges are in NZD.

One-off payments from a credit or debit card will incur a surcharge of up to 3% depending on your card type. This fee covers administration and charges incurred by Watercare to accept card payments. At the payment confirmation page, the actual fee will be calculated and disclosed when your card details are entered. You will then be provided an option to complete or cancel your payment. If you proceed, a separate transaction will appear on your credit or debit account with the narration “Watercare Surcharge”. Alternatively, we have other payment options below that do not incur a fee.

Pay now

Digital payments

We understand our diverse customer base and have introduced new digital channels to make it easy for you to pay using WeChat, Alipay, UnionPay and Apple Pay for enabled devices.

Account2Account:

Make a direct transfer from your bank account, via your internet banking facility. You will need your internet banking details.

Pay now
 

Other ways to pay now:

Pay by phone: 

Our line is open from 7.30am to 6pm. Call (09) 442 2222, press 2. Please have your water account number and credit or debit card handy.

Text messages and phone calls from us

We send text messages to customers from the numbers 8330 and 2153. You may receive reminders for missed payments, general information or alerts from us on these numbers. We also use the phone number 0800 333 020 to deliver automated voice messages.

Watercare is PCIDSS compliant and does not hold or store credit or debit card information.  Transactions are processed through secure Direct Payment Solutions hosted by Windcave (formerly Payment Express).

 

More information about bills and payment:

How often do I get a bill?
When is payment due?
Is there a late payment fee?
Can I pay part of my bill online, rather than the full amount?
I'm struggling to pay my bill
Pay by direct debit
Pay using MyAccount
Pay by recurring credit card
Pay by automatic payment
Other ways to pay
Receive your bills via Xero