During the COVID-19 lockdown period, all bills will be estimated. Once the lockdown is over, the team will do an actual read of all meters and accounts will be adjusted accordingly.
Pay using MyAccount
Log in and go to ‘Pay a bill’. Then choose your payment method.
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Pay online now
The maximum amount allowed per transaction is $1000 when paying by recurring credit card or direct debit. If your invoices are typically higher, please contact us at email@example.com to increase your account limit.
For information on how to edit your recurring payments, click here and scroll down to the 'recurring credit card payment: set up/update/cancel' section.
Credit or debit card:
Pay your bill online, 24 hours a day. We accept Visa, Mastercard and American Express.
(For debit cards, check that the issuer of the card allows payments.) All charges are in NZD.
One-off payments from a credit or debit card will incur a surcharge of up to 3% depending on your card type. This fee covers administration and charges incurred by Watercare to accept card payments. At the payment confirmation page, the actual fee will be calculated and disclosed when your card details are entered. You will then be provided an option to complete or cancel your payment. If you proceed, a separate transaction will appear on your credit or debit account with the narration “Watercare Surcharge”. Alternatively, we have other payment options below that do not incur a fee.
We understand our diverse customer base and have introduced new digital channels to make it easy for you to pay using WeChat, Alipay, UnionPay and Apple Pay for enabled devices.
Make a direct transfer from your bank account, via your internet banking facility. You will need your internet banking details.
Other ways to pay now:
Pay by phone:
Our line is open from 7.30am to 6pm. Call (09) 442 2222, press 2. Please have your water account number and credit or debit card handy.
Text messages and phone calls from us
We send text messages to customers from the numbers 8330 and 2153. You may receive reminders for missed payments, general information or alerts from us on these numbers. We also use the phone number 0800 333 020 to deliver automated voice messages.
Watercare is PCIDSS compliant and does not hold or store credit or debit card information. Transactions are processed through secure Direct Payment Solutions hosted by Windcave (formerly Payment Express).
More information about bills and payment: