Pay using MyAccount
Log in and go to ‘Pay a bill’. Then choose your payment method.
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Pay online now
The maximum amount allowed per transaction is $1000 when paying by recurring credit card or direct debit. If your invoices are typically higher, please contact us at email@example.com to increase your account limit.
Credit or debit card:
Pay your bill online, 24 hours a day. We accept Visa, Mastercard, American Express and Diners Club. (For debit cards, check that the issuer of the card allows payments.)
We understand our diverse customer base and have introduced new digital channels to make it easy for you to pay using WeChat, Alipay, UnionPay and Apple Pay for enabled devices.
Make a direct transfer from your bank account, via your internet banking facility. You will need your internet banking details.
Other ways to pay now:
Pay by phone:
Our line is open from 7.30am to 6pm. Call (09) 442 2222, press 2. Please have your water account number and credit or debit card handy.
Text messages and phone calls from us
We send text messages to customers from the numbers 8330 and 2153. You may receive reminders for missed payments, general information or alerts from us on these numbers. We also use the phone number 0800 333 020 to deliver automated voice messages.
More information about bills and payment: