Pay a bill

Pay using MyAccount

Log in and go to ‘Pay a bill’. Then choose your payment method.

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Pay online now

For information on how to edit your recurring payments, click here and scroll down to the 'recurring credit card payment: set up/update/cancel' section.

Credit or debit card

Pay your bill online, 24 hours a day. We accept Visa, Mastercard and American Express.
(For debit cards, check that the issuer of the card allows payments.) All charges are in NZD.

One-off payments from a credit or debit card will incur a surcharge of up to 3% depending on your card type. This fee covers administration and charges incurred by Watercare to accept card payments. At the payment confirmation page, the actual fee will be calculated and disclosed when your card details are entered. You will then be provided an option to complete or cancel your payment. If you proceed, a separate transaction will appear on your credit or debit account with the narration “Watercare Surcharge”. Alternatively, we have other payment options below that do not incur a fee.

Pay now

Digital payments

We understand our diverse customer base and have introduced new digital channels to make it easy for you to pay using WeChat, Alipay, UnionPay, Apple Pay and Google Pay for enabled devices.

Account2Account

Make a direct transfer from your bank account, via your internet banking facility. You will need your internet banking details.

Pay now

Internet banking

To pay the full amount owing on your bill, call your bank or log in to its website, 2 business days before the due date. We are set up as a pre-loaded payee at all major banks. It will show as an option, e.g. under Pay a bill/Search for a biller. If your bank does not have Watercare set up as a payee, you will need to give your bank these details about our bank account:
  • Bank account name: Watercare Services Limited
  • Bank: BNZ
  • Branch: 330 Broadway, Newmarket, Auckland, 1023, New Zealand
  • Account number: 02-0192-0115055-002
  • Swift code: BKNZ NZ22
  • BSB number / Routing code / Iban number: 02-0192
  • Our reference number: Use the account number on your bill as our reference. 

Other ways to pay

Pay by phone

Our line is open from 7.30am to 6pm. Call (09) 442 2222, press 2. Please have your water account number and credit or debit card handy.

Pay in person

You can pay in cash or by credit card or EFTPOS.
  • You will need to take the payment slip from your bill with you.
You can pay at any PostShop or BNZ branch, or at Watercare reception

Pay with cash

  • We prefer not to handle cash payments above $500.
  • We prefer you to deposit money in our bank account at your local bank. You only need to provide us with proof of your deposit.

Text messages and phone calls from us

We send text messages to customers from the numbers 8330 and 2153. You may receive reminders for missed payments, general information or alerts from us on these numbers. We also use the phone number 0800 333 020 to deliver automated voice messages.

Watercare is PCIDSS compliant and does not hold or store credit or debit card information.  Transactions are processed through secure Direct Payment Solutions hosted by Windcave (formerly Payment Express).

 

More information about bills and payment:

How often do I get a bill?
When is payment due?
Is there a late payment fee?
Can I pay part of my bill online, rather than the full amount?
I'm struggling to pay my bill
Pay by direct debit
Pay using MyAccount
Pay by recurring credit card
Pay by automatic payment
Receive your bills via Xero