Pay a bill

Download our app and manage your account on the go!

Our app provides a self-service tool that lets you track your water use, view billing data and more. Whether you've got a mechanical meter or one of our smart meters, you can reap the benefits.

It is free to download via the App Store and Google Play

  • Registered for MyAccount? You can use the same login details
  • Not registered for MyAccount? You will need your current bill
  • Renting the property? Ask your landlord for permission to access the data in the app
Click here to find out more

Ways to pay a bill online

Need help paying your bill?

We can help you set up payment by installments that are within your budget. Click the button and our helpful chatbot will take you through the process.

Set up a payment arrangement

Pay using MyAccount

Log in and go to ‘Pay a bill’. Then choose your payment method.

Log in     Register

Set up a recurring payment

With this payment method, we'll take the amount you owe from your credit card account on the due date. We accept Visa, Mastercard, American Express and Diners Club. You must be logged into MyAccount to set up or edit your recurring payments. Once you are in MyAccount, here is the step-by-step process:

Set up a recurring payment

  1. Click ‘Pay a bill’ in the top bar. Select ‘Recurring credit or debit card’. Then select the water account you wish to set up for a recurring payment, and follow the steps.
  2. Or click ‘Accounts’ in the top bar. Find the account and click ‘More detail’ at left. Look across the row for ‘Recurring credit card’. Click ‘Set up now’ and follow the steps.

Update details

  1. Click ‘Accounts’ in the top bar. Find the account and click ‘More detail’ at left. Look across the row for ‘Recurring credit card’ at right. Click ‘Edit details’ and follow the steps.

Cancel a recurring credit card

Please contact your bank.

Recurring credit card terms and conditions

Log in     Register

Credit or debit card payments

Pay your bill online, 24 hours a day. We accept Visa, Mastercard and American Express. (For debit cards, check that the issuer of the card allows payments.) All charges are in NZD.

One-off payments from a credit or debit card will incur a surcharge of up to 3% depending on your card type. This fee covers administration and charges incurred by Watercare to accept card payments. At the payment confirmation page, the actual fee will be calculated and disclosed when your card details are entered. You will then be provided an option to complete or cancel your payment. If you proceed, a separate transaction will appear on your credit or debit account with the narration “Watercare Surcharge”. Alternatively, we have other payment options below that do not incur a fee.

Pay now

Direct debit

This is the easiest way to pay your bill. We simply withdraw the amount owing on the due date.  

To set it up: 

  1. Use MyAccount and select 'Pay a bill/Direct debit':   

    ​  Log in     Register

  2. Call us on (09) 442 2222, press 2, and we will arrange it for you.  

  3. Click here to complete our online direct debit form.  

Digital payments

We understand our diverse customer base and have introduced new digital channels to make it easy one-off payments using WeChat, Alipay, UnionPay, Apple Pay and Google Pay for enabled devices. We do not support recurring digital payments.


Make a direct transfer from your bank account, via your internet banking facility. You will need your internet banking details.

Pay now

Internet banking

To pay the full amount owing on your bill, call your bank or log in to its website, 2 business days before the due date. We are set up as a pre-loaded payee at all major banks. It will show as an option, e.g. under Pay a bill/Search for a biller. If your bank does not have Watercare set up as a payee, you will need to give your bank these details about our bank account:
  • Bank account name: Watercare Services Limited
  • Bank: BNZ
  • Branch: 330 Broadway, Newmarket, Auckland, 1023, New Zealand
  • Account number: 02-0192-0115055-002
  • Swift code: BKNZ NZ22
  • BSB number / Routing code / Iban number: 02-0192
  • Our reference number: Use the account number on your bill as our reference.

Banner advertising the other ways to pay your bill

Pay by phone

Our line is open from 7.30am to 6pm. Call (09) 442 2222, press 2. Please have your water account number and credit or debit card handy.

Pay in person

You can pay in cash or by credit card or EFTPOS.
  • You will need to take the payment slip from your bill with you.
You can pay at any PostShop or BNZ branch, or at Watercare reception

Pay with cash

  • We prefer not to handle cash payments above $500.
  • We prefer you to deposit money in our bank account at your local bank. You only need to provide us with proof of your deposit.

Automatic payment

You can arrange with your bank to pay a fixed amount each week, fortnight or month into our bank account. You can also do this online via the bank’s website. If there is still an amount owing when you receive your bill, you can adjust your next payment to cover this by the time the bill is due.  

To set up an automatic payment, you will need to give your bank these details about our bank account:   

  • Bank account name: Watercare Services Limited 
  • Bank: BNZ 
  • Branch: 330 Broadway, Newmarket, Auckland, 1023, New Zealand 
  • Swift code: BKNZ NZ22 
  • BSB number/Routing code/Iban number: 02-0192 
  • Account number:   02-0192-0115055-002 
  • Our reference number: Use the account number on your bill as our reference 

 If you have any questions, call us on (09) 442 2222, press 2 and hold for an advisor.

Receive your bills via Xero

If you are a Xero customer, you can receive your Watercare bills directly to your Xero account. Connect to Xero

Text messages and phone calls from us

We send text messages to customers from the numbers 8330 and 2153. You may receive reminders for missed payments, general information or alerts from us on these numbers. We also use the phone number 0800 333 020 to deliver automated voice messages.

Watercare is PCIDSS compliant and does not hold or store credit or debit card information. Transactions are processed through secure Direct Payment Solutions hosted by Windcave (formerly Payment Express).

Are you a tenant?

Learn about your payment options


More information about bills and payment

How often do I get a bill?
When is payment due?
Is there a late payment fee?
Can I pay part of my bill online, rather than the full amount?
I'm struggling to pay my bill
Priority assistance support service

All our customers are our priority

Our priority assistance programme is here to offer a bit of extra support if you need it. Whether you or your loved one is sight or hearing impaired, requires a translator, or is facing financial difficulties, we can offer some support that will hopefully make life a little easier.

Click here to find out more.