Toggle navigation
Toggle Search
Search for:
(search)
Sign in
Back
My Account
Development & Connections
Manage MyAccount
Manage MyAccount
Back
Pay a bill
Back
Pay a bill online
Back
Recurring credit card terms and conditions
Register with MyAccount
Get account balance
Get a copy of a bill
Set up direct debit
Back
Direct debit terms and conditions
Set up e-billing
Update your details
Moving house or business
Back
Homeowners
Residential tenants
Residential landlords
Commercial landlords and tenants
Solicitors
Apply for a leak allowance
Back
Leak allowance terms and conditions
Request a refund
Pay fixed charge annually
Connect to XERO
Our charges
Back
Wastewater pricing plans
Industry wastewater percentages
How we calculate our charges
Wastewater audits
Back
Apply for a wastewater audit
Help and advice
Help and advice
Back
Water stations
COVID-19
Help with your account
Back
MyAccount help
Higher bill than usual
Need help paying a bill?
Understand your bill
Registering with our website
Payment responsibility
Meter readings
Domestic or non-domestic customer?
Giving authority to access accounts
How-to
Responsibilities
Back
Who is responsible for pipes?
Customer contract
Tenants
Landlords and property managers
Back
Authorising tenants
Be Waterwise
Back
Download waterwise resources
Save water in your home
Back
Gardening tips
Household tips
Save water in your workplace
Collecting rainwater
Recycling greywater
Pressure and flow rate
Environment and community
Back
Rehabilitating Puketutu Island with biosolids
Coastal Walkway
Customer forms
Back
E-billing online form
Request a special reading
Request a final meter reading
Annual wastewater charge: opt-in
Annual wastewater charge: opt-out
FAQs
Back
General FAQs
Billing, payment and accounts FAQs
Building and developing FAQs
Connect your property FAQs
Faults and outages FAQs
Tenants and landlords FAQs
Water meters FAQs
Glossary
School Education
Back
Water quality
Bugs
Drinking water
Stormwater and wastewater
Wastewater
Water conservation
Water cycle
Freshwater Detectives™ kit
Wastewater soup
World Water Day
Water and wastewater
Water and wastewater
Back
Where your water comes from
Back
Auckland's dam levels
Dams
Groundwater and springs
Back
Water hardness
Rivers
Back
Waikato River consents
Water treatment and supply
Back
Drinking water quality
Back
Flush your pipes
Monitoring and testing water
Treating water
Drought response
Back
General water restriction FAQs
Report water misuse
Residential water restrictions FAQs
Commercial water restrictions FAQs
Heroes save 20 litres a day
Wastewater collection and treatment
Back
Rosedale Treatment Plant Dam
Building, developing and new connections
Back
Planning, design and consents
Building public assets
Connect your property
Back
Apply for a domestic connection
Apply for a connection in Clevedon
Apply for a non-domestic connection
Change or relocate a connection
Connecting wastewater pipes
Complex wastewater connections
Apply for a fire sprinkler
Apply for an irrigation meter
Working near our assets
Back
What to know before you apply
Apply for Works Over approval
Accessing the wastewater network
Other activities
Engineering Standards Framework
Back
Guidance notes
Standard Review form
Water networks standards
Water transmission standards
Water treatment plant standards
Wastewater network standards
Wastewater transmission standards
Wastewater treatment plants
Electrical standards
Material supply
Asset recording
Compliance statements
Back
Compliance statement FAQs
GIS maps
Fees and charges
Back
Infrastructure growth charge (IGC)
Bulk water supply
Back
Apply for a drinking water contract
Areas with rain tanks
Non-potable water
Our commitment to you
Water meters
Back
Find and read your meter
Accessing your water meter
Shared meters
Master and subsidiary meters
Deduction meters
Check meters
Irrigation meters
Rain tank water meters
Town to tank water service
Back
Register your interest
Water meter replacement project
Back
Smart metering
Trade waste
Back
What is your classification?
Trade waste agreements
Monitoring trade waste
Trade waste charges
Trade waste FAQs
Forms and documents
Backflow
Back
Testing a backflow device
Standpipes
Faults & outages
Faults & outages
Back
Is there a fault in your area?
Outages and interruptions
Current outages and upcoming shutdowns
Plumbing and wastewater
Back
Check for a leak
Back
Leak repairs
Wastewater overflows
Back
Wet weather overflows
Working to reduce overflows
How to prevent overflows
Back
Downpipes and gully traps
Fats, oils and grease
Trees and roots
Report a fault
Back
Leaks in our network
How we prioritise leaks
Reinstatement after a fault repair
The leak repair process
About us
About us
Back
Who we are
Back
Board meetings
Back
Guidance on public attendance at board meetings
Board of directors
Executives
Mana whenua
Health, safety and wellbeing
Back
Control of work system
Stakeholder engagement
Sustainability
What we do
Reports and publications
Back
Tapped In newsletter
Suppliers
Back
Supplier registration
Future opportunities
e-Tenders
Awarded contracts
Purchase/contract orders and invoices
Unsolicited proposals
Projects around Auckland
Back
Warkworth-Snells-Algies wastewater services
About the replacement plant
Clevedon water and wastewater network
Dunkirk wastewater upgrades
Engaging with our community
Glen Innes wastewater upgrade
Hays Creek/Papakura water supply
Huia 1 watermain upgrade
Huia water treatment plant
Hūnua 4 watermain
Hunua Road pump station
Lawsons Creek wastewater pipe
Mairangi Bay Pump Station
Northern Interceptor
Pukekohe Wastewater Treatment Plant
Resource consent application
South-west Auckland wastewater upgrade
St Marys Bay separation project
Back
Consents
Construction
Design
Investigations
Waikato Water Treatment Plant
Wellsford Wastewater Treatment Plant upgrade
Careers
Back
Meet our people
SnapHire privacy
SnapHire technical help
News and media
Back
‘Amiria’ the tunnel boring machine breaks through
Affordability the key concern when setting water prices for 2021
Albany reservoir pump station project completed
Analyse your household’s water use with handy online tool
Auckland Council announces water restrictions
Auckland Council to change water restrictions for commercial water users
Auckland Council to make decision on water restrictions
Auckland drinking water gets top marks for every zone
Auckland Mayor Phil Goff and Forestry Minister Shane Jones plant pohutukawa trees to celebrate Arbor
Auckland’s ‘very dry’ long-range forecast reinforces need to save water
Auckland’s residential water restrictions to be adjusted for summer
Auckland’s water supply receives six million litre a day boost
Auckland’s water use jumps more than 30 million litres a day in a week
Aucklanders achieve target water savings in June
Aucklanders encouraged to keep saving water as dams near 50 per cent
Aucklanders overwhelmingly supportive of calls to save water as drought continues
Aucklanders urged to keep saving water after daylight savings kicks in
Aucklanders urged to maintain water-saving habits in biggest water use week of the year
Aucklanders use low levels of water in peak summer
Central Interceptor’s Tunnel Boring Machine receives Matariki star name
Countdown supermarkets give away 15,000 of our shower timers
Dams approach half full, but Auckland’s water supply is stable
Domenica is lowered into the shaft to begin tunnelling
Dramatic rise in Upper Nihotupu Dam highlights relative size of each water storage lake
Drought far from over
Drought response found to be effective overall, with scope for improvement
Eden Park gets helping hand to save 16 million litres of tap water per year
Emergency powers invoked to address Auckland drought
Hot and dry forecast causing concern
Hot weather leads to skyrocketing water demand
Aucklanders set new water consumption record
Aucklanders to enjoy cleaner beaches and waterways with a new super-sized wastewater tunnel
Auckland's drinking water is 'Aa-okay'.
Big dry continues through July
Community helps shape plans for new water treatment plant in west Auckland
Efforts doubled to reduce midge numbers in Māngere Bridge
Engineers celebrate with tea and muffins as Army Bay Wastewater Treatment Plant refurbishment is com
Extended dry weather prompts calls to be waterwise
First giant concrete pour takes place at our new Pukekohe reservoir site
Free public tours of our dams in the Hūnua ranges
Heavy rain needed over July and August to make up for shortfall
It’s here – our Central Interceptor Tunnel Boring Machine (TBM) arrives in Auckland
Jon Lamonte appointed as chief executive
Latest weather forecast takes Auckland water supply to ‘critical’ status
Leak detection programme prevents millions of litres of water loss
Major construction begins on our Central Interceptor project
Mobile water treatment unit sent to help drought-stricken Northland
New ‘town to tank’ water service makes it easier for Whangaparaoa residents to connect to the public
New Central Interceptor training centre opens
New pipejacking record set on Auckland watermain project
New private bore opens in Orewa to help water tanker drivers in northern Auckland
New Zealand’s first floating solar array unveiled
Onehunga Water Treatment Plant increases production as part of drought response
Our $2.4 billion construction partnership with Fulton Hogan and Fletcher Construction
Our water and wastewater prices will change from 1 July 2019
Partnering to push the water saving message
Proactive leak detection prevents loss of 5 million litres a day
Pukekohe Wastewater Treatment Plant expansion flies along
Pukekohe Wastewater Treatment Plant receives solar energy boost
Pukekohe Water Treatment Plant commissioning underway
Residential water restrictions ease today to allow controlled hose use
Residents in central-west Auckland asked to conserve water due to burst watermain
Sally's 100,000th pupil
Severe drought continues to bite
Sewer separation project to clean up St Marys Bay
Sludge spill affects Ascot Road, Māngere
Blanche the giant tunnel boring machine makes progress at Army Bay
BNR expansion project at Mangere Wastewater Treatment Plant underway
Broken wastewater pipe at Milford
Central Interceptor one step closer to start date
Children's book launched for World Water Day 2018
Current water outages and upcoming shutdowns
Don’t let your hose run wild! Be waterwise this summer
Godwits return to Watercare Coastal Walkway
Green light for Pukekohe Wastewater Treatment Plant upgrades
Green light for wastewater upgrade
Grow with the flow
Having trouble logging in? Clearing your cache may help – here’s how to do it
How Watercare plans to stay ahead of Auckland's population growth
Huia Water Treatment Plant replacement open days in Titirangi
Hūnua Ranges regeneration project blooms
Kids cosy this winter thanks to generous folk at Watercare
Kiwi Esplanade ventilation shaft removed from Central Interceptor design
Large turnout for Huia Water Treatment Plant open day
Large wastewater project counting down to start date
Lower Huia Dam open day a hit with visitors
Make your spring planting water-efficient
Māngere school students produce stunning designs for Watercare Coastal Walkway information signs
Māngere Wastewater Treatment Plant: odour update
Manukau RFC’s massive water savings
Mayor Phil Goff opens Watercare’s new Biological Nutrient Removal (BNR) facility
More water for the North Shore and Rodney District after Watercare’s planned operation goes smoothly
Don’t rush to flush
New Albany-Pinehill watermain project progresses well
New pump station and pipework takes shape at Wynyard Quarter
New reservoirs in Pukekohe under way
New tunnel boring machine arrives for outfall pipeline project at Army Bay Wastewater Treatment Plan
New wastewater tank at Fred Thomas Drive, Takapuna takes shape
New water treatment plant for Warkworth
New website means you can do more online
Our Warkworth Wastewater Treatment Plant expands to cater for growth
Payment Express outage
Pest control programme in the Hūnua Ranges
Pukeko in the spotlight at the Māngere Coastal Walkway
Pump station at Wynyard Quarter nears completion
Rare plant discovered at Watercare Coastal Walkway
Save 20 campaign comes to an end
Scale of Tasman Tempest devastation revealed
Snells Beach School students visit Tunnel Boring Machine
Summer is coming, so make every drop count
Take a tour of two of our treatment plants
Te reo Māori e-book launched
Tenders submitted for Watercare’s Central Interceptor project
Thank you, Auckland - our total water storage has reached 80 per cent
Our Central Interceptor Tunnel Boring Machine has passed its Factory Acceptance Test
Tonnes of microbes get to work at Mangere Wastewater Treatment Plant
Tracking Auckland’s water use over summer
Trouble signing in to your account? Here's a guide
Tunnel boring machine begins work in Wairau Road
Joining forces to build New Zealand’s first floating solar array
Visit one of our dams on World Water Day
Visitors pour through the doors at Ardmore Water Treatment Plant’s annual open day
Visitors pour through the doors at our Waikato Water Treatment Plant's first open day
Vodafone email shutdown may affect some customers
Wading birds on Watercare Coastal Walkway receive a helping hand from students
Waikato eels get new home in Lower Nihotupu Dam
Waikato Regional Council grants us two consents for Waikato River water
Warkworth’s new water treatment plant opens its doors for first time
Wastewater pipe being repaired on Hillsborough foreshore
Wastewater pump station dramatically cuts overflows at Shoal Bay
Water and wastewater price changes effective 1 July 2018
Water and wastewater price changes from 1 July 2020
Water lessons filter through on World Water Day
Water pressure to return to normal in central-west Auckland
Watercare and Auckland Council conduct pipe testing in Glen Innes
Watercare and Paparimu School dig deep for Hūnua farm
Watercare announces new water and wastewater services for Clevedon
Watercare chooses Manuka Road as site for new Huia Water Treatment Plant
Watercare ensures wildlife is protected at Army Bay construction site
Watercare fights blue/green algae with ultrasonic soundwaves
Watercare gives migrating fish and eels a helping hand
Watercare implements compliance and connections changes
Watercare in the running for sustainability awards
Watercare lodges application to improve south-west wastewater services
Watercare opens award-winning training facility
Watercare partners with Plunket
New water stations to pop up at community events
Watercare provides UV treatment for Havelock North water
Watercare ranks highly among Australasian counterparts
Watercare releases latest annual report
Watercare selects Ghella-Abergeldie Harker Joint Venture to move forward with Central Interceptor pr
Watercare to regenerate pine forest in Hūnua Ranges with natives
Watercare video wins second international award
Watercare’s Hunua Ranges regeneration project takes shape
Watercare’s new water treatment plant in Warkworth goes live
Watercare's free personalised water advice service
We’ve got a new e-bill
Work begins on Mangere wastewater treatment plant upgrade
Work begins to connect Pukekohe East reservoir to supply network
Yellow pohutukawa create excitement at Māngere Wastewater Treatment Plant
Watercare in Waikato
Contact
Contact
Back
Contact us
Give us feedback or make a complaint
Online enquiry
Home
>
Manage MyAccount
>
Pay a bill
>
Pay a bill online
Pay a bill online
Pay now by credit card, debit card or Account2Account
Enter account number
-
Account number not found
Confirm this account
View example on bill
Account number
Property address
Account Balance
Due date
Amount to pay
Amount paying:
Related links
Connect to XERO
If you are a Xero customer you can connect with Watercare
Site map
Site map
Manage MyAccount
Pay a bill
Register with MyAccount
Get account balance
Get a copy of a bill
Set up direct debit
Set up e-billing
Update your details
Moving house or business
Apply for a leak allowance
Request a refund
Pay fixed charge annually
Connect to XERO
Our charges
Wastewater audits
Help and advice
Water stations
COVID-19
Help with your account
How-to
Responsibilities
Customer contract
Tenants
Landlords and property managers
Be Waterwise
Environment and community
Customer forms
FAQs
Glossary
School Education
Water and wastewater
Where your water comes from
Water treatment and supply
Drought response
Wastewater collection and treatment
Building, developing and new connections
Bulk water supply
Non-potable water
Our commitment to you
Water meters
Trade waste
Backflow
Standpipes
Faults & outages
Is there a fault in your area?
Outages and interruptions
Current outages and upcoming shutdowns
Plumbing and wastewater
Report a fault
About us
Who we are
What we do
Reports and publications
Suppliers
Projects around Auckland
Careers
News and media
Watercare in Waikato
Contact
Contact us
Give us feedback or make a complaint
Online enquiry
Get in touch
Get in touch
Report a fault
Send online enquiry
Contact
Give feedback
Chat with us
, powered by
LiveChat