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Te tuku āheitanga ki tō nama wai

Grant access to your account

As the property owner, you can grant account access to other people such as tenants or family members.

Protecting your privacy

We’re committed to safeguarding your privacy and keeping your personal information secure. We only set up residential accounts under the legal property owner’s name, as our contract is with the owner of the property we supply the service to. This is different from other utilities, like internet or power providers. If anyone else needs to access the account, we must ensure they have the owner’s permission.

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Who can be authorised?

As the property owner, you have the authority to grant account access to anyone including tenants, property managers, family members, and employees. However, please note that as the primary account holder, you remain fully responsible for the account, and any actions carried out by those you have granted access to.

Family members
Property managers

Power of attorney

If you have an enduring power of attorney for someone, please provide us with the documentation as we’ll need to verify your authority to access the account. This will allow you to fully act on behalf of the account holder, although your name will not be displayed on the invoices.

Change of account ownership

When property ownership changes, and the property title is legally transferred, we’ll automatically add the new owner’s name to the account. You will not need to do anything – this is completed by the solicitors during the house sale.

When a property owner dies

If a property owner passes away, their spouse or family member can contact us. Before we can discuss the account we will need a copy of the death certificate or will, as evidence they are acting as executor. If the Public Trust or other administrator of the estate contacts us, we usually won’t require additional information.

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