Contact us

Phone (09) 442 2222    

• Faults and emergencies 24/7: press 1
  Monday to Sunday: 24/7

• Billing and payment queries: press 2
  Monday to Friday: 8am to 5pm

• Works Over: press 3
  Monday to Friday: 8am to 5pm

• Connecting your property/developing: press 4 
  Monday to Friday: 8am to 5pm

From overseas: +64 9 442 2222 

You can chat with us about faults, general or billing enquiries. Look for the LiveChat bubble at the bottom right-hand corner of this page.

Need to chat about a fault?

Our chat service is available:
6.30am-10.30pm Monday to Friday
7am-5pm Saturday and Sunday

Need to chat about a general or billing enquiry?

Our chat service is available:
Monday to Friday: 8am-7pm

Need to chat about a commercial billing enquiry?

Our chat service is available:
Monday to Friday: 8am-7pm

Connect with us over email: Click here

Helpful forms

Sign up for e-billing
E-billing is paperless form of billing. We send you your bill via email rather than mail

Direct debit authority
Have payments debited from your bank account

Request a refund 
If your account is in credit, you can apply for a refund

Report a fault
Let us know about water and wastewater faults on our public network

Apply for a leak allowance
Apply for a partial credit for a water leak

Change of commercial lease - bills remain in owner's name
Please complete this form if you want the account to remain in your name with c/- the Tenant printed on the invoices

Change of commercial lease - bills to be mailed to the lessee
Complete this form If you want bills to be mailed to the lessee

Wastewater audit
Learn more: Apply for a wastewater audit

Alter commercial wastewater charges due to special circumstances
Learn more: Wastewater pricing plans

Report water misuse
If you see someone in your neighbourhood breaking the water restrictions and misusing water, please complete this form

For all our other online forms, click here.

Within Auckland: (09) 970 1461 
From overseas: +64 9 970 1461

Customer postal address 

Corporate postal address 

Watercare Services Ltd 
Private Bag 92521 
Victoria St West
Auckland 1142
New Zealand

Physical address 

(Please use customer postal address for mail)  

73 Remuera Road 
Newmarket 
Auckland
New Zealand  
Reception: Level 3 

Parking: 2 spaces, 15 minutes free

Register for our priority assistance service

Whether you or your loved one is sight or hearing impaired, requires a translator, or is facing financial difficulties, we can offer some support that will hopefully make life a little easier. Click here to find out how our priority assistance team can help you and your family.

Help is available

Translators and interpreters 

We provide free translation and interpreters in more than 40 languages, for people with English as a second language. Please specify the language you require, not the nationality – e.g. Hindi rather than Indian.  

Accessibility and communication 

If you think you may have trouble hearing or communicating with us for any reason, you can refer us to a contact person who can speak for you. This could be a family member, friend or social agency.  

Health needs 

If you have any health issues that require extra help, please contact us. We have a register of residential customers with special needs.

If for any reason you are dissatisfied with our service, please let us know. Click through to: How to make a complaint 

If you are an elected member (Member of Parliament, councillor or local board member) and have an enquiry, you can email us at [email protected]