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Faults and emergencies 

24 hours, 7 days a week

You can now report a fault via the chat with us bubble at the bottom of this page

  • ​This option is available Monday-Friday 7:30am-7pm, Saturday and Sunday 8.30am-5pm.

Other ways to report a fault

In an emergency: Check the current outages

More information 

Faults and outages 

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Text messages and phone calls from us

We send text messages to customers from the numbers 8330 and 2153. You may receive reminders for missed payments, general information or alerts from us on these numbers. We also use the phone number 0800 333 020 to deliver automated voice messages. 


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Faults and outages