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Important note

We will never ask for your credit card details via our LiveChat service.
Please do not use and do not submit your credit card details

Faults and emergencies 

24 hours, 7 days a week

You can now report a fault via the chat with us bubble at the bottom of this page

  • ​This option is available 6.30am-10.30pm Monday to Friday, and 7am-5pm Saturday and Sunday

Other ways to report a fault

In an emergency: Check the current outages

More information 

Faults and outages 

Call us
Chat with us
Online enquiry
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Tell us if you have special needs
Make a complaint
Elected members

Text messages and phone calls from us

We send text messages to customers from the numbers 8330 and 2153. You may receive reminders for missed payments, general information or alerts from us on these numbers. We also use the phone number 0800 333 020 to deliver automated voice messages. 

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Faults and outages