Our responsibilities

Our role is to:

  • provide reliable, safe, efficient water and wastewater services for all of Auckland
  • maintain the public water and wastewater networks
  • monitor and test water quality
  • plan for future population growth.

Read the customer contract

The customer contract sets out your rights and obligations as a customer, and our obligations to you. Learn about the customer contract 

Who is responsible for….

Wastewater and stormwater
Faults, leaks and other plumbing problems
Water meters
Final and special meter readings
Property damage
Trade waste
Backflow prevention devices