In some situations, two or more property owners share the same water meter
When there is a shared meter, the water bill for all the owners is based on readings from this single meter.
Examples of properties with shared meters:
Body corporate housing.
A main residence with a granny flat or standalone unit.
A mixed commercial-residential property.
Usually, everyone who shares the meter pays an equal share of the bill.
You may want to install your own meter to ensure you are not paying too much for your water services. For example:
Not all households use the same amount of water – e.g. a single person compared to a family.
In a mixed-use property (as with some apartments or other commercial-residential buildings), residents have to pay the higher commercial tariff for their wastewater.
Landlords may want to clearly separate the water charges, and pass them on to their tenants.
To view a checklist of the information you must provide with your application, go to: Change a connection.
You can download and send a form:
We recommend you apply at least six weeks ahead of the required work for domestic connections or 10 weeks for commercial connections.
Our job is to install the new meter and connect it to the mains water supply on the street. You must then arrange for a plumber to connect the private pipe from your home to the new meter.
When the new meter is connected, you need to take a reading from the old shared meter and give it to us: phone (09) 442 2222, press 3 or email [email protected].
When we receive the reading, we will stop billing you from the shared meter. You can then enjoy the savings from paying only for your own water use.
If one owner opts for a separate meter, other owners on the property might decide to do the same.
The owners should get quotes from plumbers for changing the shared private network. It could be expensive (e.g. digging out a driveway to connect a property to the footpath, where the new water meters will go).
The property owner covers the cost of the new pipe that connects the meter to the home. You will need to ensure your network can be separated, and get a plumber do this work. You are then responsible for maintaining the pipe.
If several property owners want to install separate meters at the same time, they are responsible for the cost. Owners need to agree how to share the cost if the existing meter stays connected to one of the dwellings.
These costs are not included in our quote for installing the new meter.