Online Payment Arrangement request

We understand that sometimes circumstances can make it difficult to pay your monthly bill, and there may be times when your bill is higher than you expected. For those reasons, our online payment arrangements could help put your mind at ease.

Here’s how it works: If you have a balance that is overdue, use our online payment arrangements option to schedule payments and bring your account up to date. The agreed instalment must be paid on time and in full to remain on your payment arrangement. If you don’t keep pace with your instalments, the remaining balance may be subject to further actions. There is a maximum period of three months which can be requested through the form below.  If your circumstances require more than three months, please contact us directly to discuss.

Complete the form below and our team will action your request within 3-5 working days.

*Mandatory fields

Your details*






Payment arrangement details

Start date (this is automatically filled as today and cannot be altered) – Maximum of 3 month period. Please note, if you need more than 3 months, please reach out to us via phone.


Frequency of payment : 

For further information about your responsibilities of payment please refer to our payment responsibility page.