Set up direct debit

On the due date, we withdraw the amount owing on your water account.  

Here are the ways to set it up: 

  1. Use MyAccount and select 'Pay a bill/Direct debit' and follow the steps.     

    Log in     Register 

  2. Click here to complete our online direct debit form.  

    Direct debit terms and conditions


Update your details

There are three options for updating your direct debit details:

  1. Call us on (09) 442 2222 and press 2

  2. Use MyAccount: Click ‘Accounts’ in the top bar. Find the account and click ‘Show more’. Look for the ‘Direct debit’ column. Click ‘Edit details’ and follow the steps


Cancel direct debit or recurring payment 

  • To cancel a direct debit authority, please phone us on (09) 442 2222, press 2

  • To cancel a recurring credit card, please phone us on (09) 442 2222, press 2

There isn't an option to cancel these payments online through MyAccount.

When I set up direct debit over the phone, why do you read out the terms and conditions?
I have set up direct debit, but no payments have been taken out. Why is it not working?