On the due date, we withdraw the amount owing on your water account.
Here are the ways to set it up:
Use MyAccount and select 'Pay a bill/Direct debit' and follow the steps.
Log in Register
Click here to complete our online direct debit form.
Direct debit terms and conditions
Update your details
There are three options for updating your direct debit details:
Call us on (09) 442 2222 and press 2
Use MyAccount: Click ‘Accounts’ in the top bar. Find the account and click ‘Show more’. Look for the ‘Direct debit’ column. Click ‘Edit details’ and follow the steps
Cancel direct debit or recurring payment
To cancel a direct debit authority, please phone us on (09) 442 2222, press 2
To cancel a recurring credit card, please phone us on (09) 442 2222, press 2
There isn't an option to cancel these payments online through MyAccount.