Help with your account

If you have a Watercare account and you are logging in on the new website for the first time you will need to change your password. Follow these steps

If you do not have an online account, you can register with our website.

Need financial help? We offer options for paying your bill

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Manage account

Learn about payments, account details, moving house, refunds.

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MyAccount help

Get technical help with your online account.

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Higher bill than usual

Troubleshoot the likely cause, including leaks. 

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Understand your bill

Learn about the charges and other details on your monthly bill. 

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Landlords and property managers

Learn about payment options and authorising tenants.

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Learn about the water account and bill payments.

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Meter readings

Get information on estimated, final and special readings.

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Domestic or non-domestic customer?

Understand the billing categories for residential and business accounts.

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Payment responsibility

Homeowners, tenants, landlords – understand your obligations.

Stay organised with MyAccount

With MyAccount you can check your balance, view bill history, update details and more.


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