Set up e-billing

Download our app for a chance to win a $500 gift card

Download our free Watercare app before Thursday 30 November for a chance to win one of three $500 gift cards! Head straight to the App Store or Google Play and get downloading! Click here to read the terms and conditions

Get your hands on the app banner

Our app provides a self-service tool that lets you track your water use, view billing data and more. Whether you've got a mechanical meter or one of our smart meters, you can reap the benefits.

It is free to download via the App Store and Google Play

  • Registered for MyAccount? You can use the same login details
  • Not registered for MyAccount? You will need your current bill
  • Renting the property? Ask your landlord for permission to access the data in the app

Click here to find out more

The benefits of e-billing

When you switch to e-billing (paperless bills) you can:

  • Help the environment by reducting paper use.

  • ​Check your bills anywhere, any time

  • Receive your bills the same day that we send them

  • ​Forward the e-bill to tenants or flatmates

How do I change my billing from paper bills to e-billing?

You can easily set up your invoices to be sent to your email address by registering for our MyAccount service.  Just grab a copy of your latest invoice and start the registration process. Once registered, select the e-billing tab at the top of the webpage. There you will be able to enter the email address you wish your invoices to be sent to each month. Click here to register.

What is e-billing?
When will I receive my first e-bill?
How long before the due date will I receive my e-bill?
Can I view previous bills online?
Can I use the same payment method as for paper bills?
I'm a tenant. Can I set up e-billing?
Will I still receive my bill by post?
If I delete my e-bill can I get another copy?
Why haven't I received my e-bill?
Can I change my email address for e-billing?
Can I go back to paper bills?