Set up e-billing

E-billing is paperless billing. We send you exactly the same bill information as usual, but by email rather than by mail. The e-bill is attached to the email as a PDF.

You can have bills emailed to multiple addresses, including tenants.

Once you’ve signed up, we’ll email you your next bill.

The exact date that you receive your e-bill will depend on your billing cycle.

You will receive your bill three weeks before the due date. It is sent on the same date as paper bills are posted, so you will receive it more quickly than a paper bill.

Yes. Using MyAccount you can view your bills and payment history over any period. Log in and go to ‘Billing history’.

Log in    Register
 

Yes. You can continue to pay your bills in the same way.

Yes, but you must be authorised by your landlord – see Authorising tenants. You can phone us or go online and use MyAccount.

Log in    Register

No. If you opt for e-billing we will send your bill, and any reminder notices, by email.

Yes, you can get a copy when you log in to MyAccount. 

Go to ‘Billing history’ in the top bar, then select the account and month you want, and click ‘Show bills'. Then  click ‘Download’ beside the bill you want.

You can also contact us for a copy. There is a charge for this service – see Domestic charges/Administration

There are several reasons why you may have not received your e-bill:

• The timing of bills varies slightly each month. There can be a few days’ difference between months.

• We may have your email address entered incorrectly in our system. To check what address we have, call us on (09) 442 2222 and press 2.

• Your email program may have filtered your e-bill as SPAM. Please check your ‘Junk’ folder and your SPAM filtering rules.

• ​One of your filters could be directing the email into a specific folder.

• You may have reached your email quota. You will need to delete any unwanted mail messages.

Yes. To change your address there are three options:

• Use MyAccount. Select ‘e-Billing’ in the top bar. Find your account and select ‘Update details’ at right   
      
  Log in   Register

• Call us on (09) 442 2222, press 2

Yes, but you will be charged $1.50 including GST for each bill received from 1 July 2023.

To cancel e-billing and switch back to paper bills, there are three options:

• Use MyAccount. Select ‘e-Billing’ in the top bar. Find your account and select ‘Stop e-billing’ at right       
  Log in   Register

• Call us on (09) 442 2222, press 2

You will receive your next bill by post.