Protecting the environment
Our services depend on a healthy ecosystem, and we strive to ensure that providing vital water and wastewater services does not come at an environmental cost.
Some examples of how we minimise our impact:
We assist environments downstream of our dams through compensation flows and flushing flows to mimic storm events.
Our trap and haul programme traps whitebait (juvenile galaxiid species) and elvers (juvenile eels) in downstream river systems and transfers them upstream of the dam. Adult migrating eels are caught from within the dams and moved to suitable sites downstream, to complete their breeding cycle in the sea.
We are growing bacteria that help convert nitrogen in wastewater in a very efficient new way. This will significantly reduce our power demand and increase the energy we produce from biogas.
Helping our customers
The Water Utility Consumer Assistance Trust assists our domestic customers facing financial hardship.
We offer a free water audit service for residential customers wanting to reduce their water use. We also take part in public shows and events, to promote water-wise behaviour to Auckland residents.
We alert our customers to possible leaks in their private plumbing.
Treatment plant tours
We will update this page when we have 2020/21 public tour dates available.
You can register your interest in tours in advance by emailing [email protected]. You can also watch our videos about water treatment and wastewater treatment.
School groups interested in learning more about our treatment plants can check out our free Watercare Education Programme, which feaures a variety of lessons presented by our experienced teacher.