Customer promise

Photo of a boy holding a glass of water

Tā mātou taurangi ki te kiritaki | Our customer promise

"E taurangi ana mātou, ka tukuna he ratonga e paingia rā e koe mō te wai me te waipara."
"We promise to deliver water and wastewater services you can trust."

This means we will always provide you with safe drinking water and treat your wastewater to protect the environment. Not only that, you can also expect us to treat you with respect and take your feedback seriously. While this has always been our focus, we are keen for you to be aware of it and to hold us to account for delivering on it.

Our customer promise is informed by what our customers told us they expect from their water company. They said, for example, they understand that from time to time things may go wrong, but they measure us on how effectively and efficiently we respond to those situations. Also, customers made it very clear that they wanted to be kept informed of issues that impacted them, not just once, but throughout the process. You will see that our promise acknowledges these and many other customer expectations.

Click here to find out how we'll deliver on our promise.