Leak allowance terms and conditions

  1. For the purposes of these terms and conditions, a leak is a crack, opening, hole or puncture through which water or sewage is unintentionally or wrongly escaping from any pipes, fittings or devices on your side of the point of supply.
  2. We offer a leak allowance to encourage water efficiency and the timely repair of leaks.
  3. A leak allowance is not used to subsidise a leak left long-term or unrepaired.
  4. You must pay any outstanding amount owing in full, within 21 days of the date on our response to your application.
  5. If you have another leak within two years of receiving a leak allowance, you may apply for another allowance. You must include a plumber’s invoice. Note: this second allowance will be for excess wastewater only.
  6. Commercial customers will only receive an allowance for wastewater.
  7. The application must be submitted within three months of receiving a letter or email regarding a higher-than-normal bill.