Registering with our website

Register for MyAccount

Step one

On the homepage, click the 'sign in' button in the top right corner.

Register for MyAccount
Register for MyAccount

Step two

A dropdown menu will appear. Select and click 'MyAccount'.

Register for MyAccount
Register for MyAccount

Step three

You will be directed to the registration page. Click 'sign up now'.

Register for MyAccount
Register for MyAccount

Step four

You will be directed to the 'register for MyAccount' page. Enter a valid email address in the 'email address' field.

Please make sure:

  • The email address has one @ character
  • The email address does not end with the @ character
  • There are no spaces in the email address
  • There is at least one full stop (dot) to the right of the @character

You can use these online services to check if the email address is valid: 

Step five

Once you have entered your email address, click the blue 'send verification email' button. You will receive an email address from noreply@watercareauckland.co.nz. If you cannot find the email in your inbox, please check your spam and junk folders. The email will have an 'activate MyAccount' button that you need to click to activate your account.

Register for MyAccount

Step six

Next, you will be directed to the 'create your new account' screen. Your email address will appear in the 'verified email address' field. Do not delete it.

Enter a password in the 'new password' field and make sure it adheres to our password rules. The password must be between 8 and 16 characters and must contain at least 3 of the following:

  • Lowercase character
  • Uppercase character
  • Digits
  • Special character (@ # $ % ^ & * - _ + = [ ] { } | \ : ' , ? / ` ~ " ( ) ; .)
Enter your chosen password again in the 'confirm new password' field. Make sure you enter the same password in the 'new password' and 'confirm new password' fields.

Step seven

Complete the registration process by clicking the 'create' button.

If you complete the steps and experience issues, please contact us by emailing web-alerts@water.co.nz.