Connect your property FAQs

Sometimes our emails may go into your junk/spam email folder. Please check this or contact us to request an update: call (09) 442 2222 or email [email protected]

When we receive the full payment, we schedule your job and aim to deliver the service within 15 working days. There may be a delay if there are site constraints. Please contact the engineer in charge of your application if there is a problem or unusual delay.

After we have approved your application, you can engage a registered drainlayer to make the connection to our network. Connecting wastewater pipes 

No – when you move into an existing property, you don’t need to contact us to have your water or wastewater connected. Water and sewerage services are never switched off.  
Learn more: Moving house or business