Coping with the loss of a loved one is a painful and overwhelming experience. During that period, making calls to companies to update your loved one’s account details are understandably difficult. That’s why we want to make that process as easy as possible.
Our frequently asked questions section below will hopefully make the process less confusing, while our online form will eliminate the need to speak with a member of our team when you are ready to close or make changes to your loved one's account.
It is important to understand that when it comes to transferring or closing your loved one’s account, we along with Council operate differently to the telecommunications and energy sectors. This means it is slightly more difficult to change the name on an account, and the account can only be closed once we receive written confirmation from a solicitor.
We hope this information is helpful in answering your questions and makes the process as easy as possible.
Click the button below to complete our online form.