Loss of a loved one

Coping with the loss of a loved one is a painful and overwhelming experience. During that period, making calls to companies to update your loved one’s account details are understandably difficult. That’s why we want to make that process as easy as possible.
Our frequently asked questions section below will hopefully make the process less confusing, while our online form will eliminate the need to speak with a member of our team when you are ready to close or make changes to your loved one's account.
It is important to understand that when it comes to transferring or closing your loved one’s account, we along with Council operate differently to the telecommunications and energy sectors. This means it is slightly more difficult to change the name on an account, and the account can only be closed once we receive written confirmation from a solicitor.
We hope this information is helpful in answering your questions and makes the process as easy as possible.

Click the button below to complete our online form.

Button to access the loss of a loved one form
Who can make changes to my loved one’s account?
What do I do If I have a joint account with someone who has passed away?
What information do I need to give you to make changes?
How do I transfer the account name to mine?
Why can’t you change the account name right away?
Can I change the mailing and payment information?
No one is living at the property; can you cancel the account?
Can you give me the balance of the account?
I used to have Power of Attorney on my loved one’s account, Can I still use this to manage the account?
Do I need to give you a copy of the death certificate?
My loved one didn’t leave a will, or we can’t find one – what can I do?
There is an existing debt on the account, but there is no money in the estate to cover it and I can’t afford to pay – what can I do?