Apply for a domestic connection

This section is for domestic customers who want the following connection services:  

  • water and wastewater (connect to both networks) 

  • water only (new or additional meter) 

  • wastewater only. 

I need advice
Are there services in my area?

Prepare your information   

To avoid delays, please ensure you have everything you need before you apply.  

Information required for ALL domestic connections

When you have your information ready, follow these steps: 

Connect water
Connect wastewater

What is the time frame for installing a connection? 

You can expect an invoice within 10 days of when we receive your application. We aim to deliver the service you have requested within 15 working days of receiving payment.  

When does billing start? 

Water and wastewater: We start charging from the time we install the meter. 

Water only: We start charging from the time we install the meter. 

Wastewater only: We start charging from the date we approve your application.

Got a question? 

Phone us on (09) 442 2222, press 4. Or email