Standpipes

Contractors who work on the public water network may apply to use a standpipe if they can show that taking water from a hydrant is the only way to source water.

1. Complete the standpipe hire application form. Email it to: [email protected]

You must show that taking water from a hydrant is the only way to source water for your purposes.

2. If we approve your application, we send you an invoice.

3. You pay the hire charge.

4. We email you with the standpipe pickup location.

5. When you collect the standpipe, you sign our agreement and receive the standpipe user guide (PDF).

View current standpipe charges

For operating instructions and maintenance, download the standpipe user guide (PDF).

• Only Watercare’s standpipes (metered and with backflow prevention devices) can be used on our network, including testing flow and pressure. The only exemption is for the New Zealand Fire Service.

• Standpipes are not permitted in the Franklin and Rodney areas.

• Our standpipes are not to be used after metered connections.

• We reserve the right to approve or reject applications to draw water from hydrants on our network.

• The hire permits go to a select number of operators, who agree to our hiring terms. This ensures that we protect public health, and minimise risks such as:

  • backflow into the water supply system

  • water loss through improper use

  • damage to the hydrant

  • dirty water.

• All hire agreements are for one year. Short-term hire is not permitted.

Reporting

We require your monthly water meter readings for your standpipe by the 5th of each month. This is for the previous month's usage. It's important that you don't delay in sending us this information, as timely reporting ensures effective management of our standpipes.

How to provide your report

All customers receive a web link around the 20th of each month. This must be used to report the previous month’s reading.

To provide your monthly standpipe reading follow the steps below:

1. Submit your reading via the personalised link that we send to you each month

2. Click here to complete and submit the consumption report

3. If you have any issues, contact [email protected]
    

Billing

We bill you monthly based on your water usage for the previous month.